English
- Skincare
Your Skin Type
Search By Collection
- Offers
- Contact us
- About us
Last Updated: 21.9.2026
Dermel Dermatological Laboratory delivers throughout available service areas in Lebanon.
The standard delivery fee is:
USD 5 per order
Estimated delivery time is:
2–5 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Dermel accepts international orders.
International shipping is handled case by case, depending on the destination, quantity ordered, courier availability and applicable import requirements.
Shipping costs and estimated delivery times will therefore be communicated separately where necessary.
Any customs duties, taxes, import fees or other charges imposed in the destination country are the responsibility of the customer unless Dermel expressly agrees otherwise.
Orders may be cancelled before they are handed over to the courier.
Once an order has been dispatched or transferred to the courier, cancellation is no longer guaranteed.
Because Dermel sells cosmetic and personal-care products, used products cannot be returned because of a change of mind.
Where applicable law grants the customer a right of withdrawal for an unused product, Dermel will honor that mandatory right.
Under the Lebanese rules applicable to distance sales, consumers generally have a 10-day withdrawal period from delivery of goods, subject to the statutory exceptions, including where the goods have already been used.
Products returned under an applicable change-of-mind right must be kept in their original condition and should include their original packaging and accompanying items.
Where the return is simply the customer's choice and is not caused by an error, defect or incorrect product supplied by Dermel, the customer bears the return-delivery cost.
Promotional, discounted, bundled or special-offer products are generally not eligible for Dermel's voluntary returns or exchanges.
This does not affect rights that cannot legally be excluded, including rights relating to defective or incorrectly supplied products.
If your order arrives:
damaged, defective, expired, leaking or incorrect,
please contact Dermel and provide your order information together with photographs where reasonably requested.
Once the issue is confirmed, you may choose between:
Replacement or Refund
Dermel will cover the reasonable delivery cost necessary to remedy a confirmed error or defect attributable to Dermel.
Approved refunds will normally be issued through the original payment method, where technically possible.
Processing times may depend on the payment provider, bank or payment platform and may therefore vary after Dermel initiates the refund.
Customers are responsible for providing a correct delivery address and reachable telephone number.
If delivery fails because of circumstances attributable to the customer, including:
incorrect or incomplete address information, failure to answer the courier, repeated inability to receive the order, or refusal to accept an order without a valid reason,
the customer may be required to pay a new delivery fee before reshipment.
For delivery problems, cancellations, replacements or refund requests:
Dermel Dermatological Laboratory
Email:
info@dermel.co
Phone / WhatsApp:
+961 81234422